Privacy Policy Statement

Our Privacy Policy was updated on May 19, 2022. We have amended the Privacy Policy, effective from that date, to provide privacy details about how we manage the personal information you disclose when using all SPY products and services, except for specific SPY products or services that provide independent Outside of the Privacy Policy.

 

Please take some time to familiarize yourself with our privacy practices and let us know if you have any questions.

 

we promise you

 

 

 

In this Privacy Policy, "Personal Information" means data that identifies a particular individual by itself or when linked to other information about an individual that SPY has access to. Such personal information includes your name, address, telephone number and email address.

 

By using SPY's products and services, you represent that you have read, acknowledged and accepted all terms set forth in this Privacy Policy, including any changes we may make at any time. We are committed to protecting the privacy, confidentiality and security of your personal information in compliance with applicable laws, including your local data protection laws. At the same time, we promise all our employees and agents to fulfill these obligations.

 

In the end, all we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact our Data Protection Officer at spy1@lff.cn so that we can address your specific needs. We are happy to address your question directly.

 

What information is collected and how is it used?

 

Categories of Information Collected

In order to provide you with our services, we will ask you to provide personal information necessary to provide you with the services. If you do not provide personal information, we may not be able to provide you with our products or services.

 

 

We collect the following types of information (whether or not it is personal information):

 

Information you provide to us or upload (including your contact details): We may collect any or all personal information you provide to us, such as name, mobile number, email address, shipping address, SPY account information (such as your name, date of birth, gender), orders, profiles or data you sync through other apps (e.g. WeChat, Weibo), account creation, feedback, and any other information you provide to us. Device Related Information: Information related to your device. Such as IMEI number, MAC address, Android version, device manufacturer information and model name and network operator. Information We Designate About You: We may collect and use information such as your SPY account number. Location Information (for certain services/features only): Various types of information related to your location. Such as country code, city code, mobile network code, latitude and longitude information and language settings. Login Information: Information related to your use of certain functions and applications. For example IP address, standard syslog, etc. We may also collect various other types of anonymous information that is not associated with an individual. For example, the user's device serial number , device mileage and firmware version number may be collected when using certain services. The purpose of collecting this information is to improve the services we provide to you. The type and amount of information collected depends on how you use, join or engage with our products and/or services.

 

How this personal information will be used

 

The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws. You hereby consent to our processing of personal information for the purposes set out in this Privacy Policy and to the disclosure of personal information to our affiliates (who are involved in communications, social media, technology and cloud businesses), third-party service providers (defined below).

 

We may use your personal information for the following purposes:

 

Provide, process, maintain, improve, develop our goods and/or provide services to you, including after-sales service and customer support, and services provided through the device or website

To communicate with you about your equipment, services or any general inquiries (e.g. updates, customer inquiries support, information about our events, notifications) etc.

Allows you to post comments on public forums.

Run promotions, such as sweepstakes or Facebook events.

To analyze and develop statistical information related to the use of our products and services to better improve our products and services.

Store and maintain information about you for the purposes of running our business or complying with legal obligations

Further details on how we use your information (which may contain personal information) are provided below:

Create your SPY account. Personal information collected when creating a SPY account through the website or mobile device is used to establish the user's personal SPY account and profile page.

Process your order. Information related to e-commerce orders may be used to process the order and related after-sales services, including customer support and re-shipping. Additionally, the order number will be used to cross-check the delivery partner's order with the actual delivery of the package. Recipient information, including name, address, phone number and zip code will be used for delivery. Email addresses are used to send package tracking information to users. The list of purchased items is used to print the invoice and allow the customer to identify the items in the package.

Provide SPY service. Collect information (device related information including IMEI number, phone number, device number, device operating system, MAC address, device category, system and performance information and location information such as mobile country code, mobile network code, location area code, etc.) for Activate SPY services, such as N fans, leaderboards, clubs, nearby riders, and use for user authentication and vehicle speed limit release.

Other SPY services are available. Other information collected for each SPY service may be used to perform the functions of that service, to help provide the service for the benefit of the user, such as downloading, updating, registering, performing activities related to the SPY service. For example, the information obtained through the vehicle connection may provide the user with a recommendation service for the maintenance information of the vehicle based on the vehicle you are connected to.

Provide location-based services. When using SPY services, we or third-party service providers may use location information to provide you with the correct version of the service and provide an accurate location for the best possible user experience, such as nearby riders , leaderboards . You can turn this feature off at any time by going into your phone's device settings or by stopping using the app.

Improve user experience. Certain opt-in features, such as the User Experience Program, allow users to use data from mobile phones and services to improve the user experience, such as sending crash reports.

Collect user feedback. The feedback you choose to provide is invaluable in helping SPY improve our services. In order to track the feedback you choose to provide, SPY may use the personal information you provide to contact you and keep records.

Send notification . From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies.

direct promotion

We may use your name, phone number, email address, SPY account number to provide you with promotional materials related to products and services of SPY Corporation and its partners who provide web, mobile applications and cloud products and services. We strictly abide by the data protection laws in your location, requiring independent express permission, so we will only use your personal information with your consent or with your express no objection. You have the right to terminate our use of personal data planned for direct marketing. If you no longer wish to receive certain categories of emails, you can send an email to spy1@lff.cn and we will process your request.

 

 

Who do we share your information with?

We do not sell any personal information to third parties.

 

From time to time we may disclose your personal information to third parties (as defined below) in order to provide the products or services you have requested.

 

We may make disclosures to the third party service providers and affiliates listed below in this section. In the various situations described in this section, you can rest assured that SPY will only share your personal information in accordance with your authorization. You should understand that in any of the circumstances described below, when SPY shares your personal information with a third-party service provider, SPY will contractually define the practices and obligations of the third party to comply with applicable local data protection laws. SPY contractually warrants that third-party service providers comply with the privacy standards applicable to them in your jurisdiction.

 

Sharing information with our group and third-party service providers

 

In order to conduct business operations smoothly to provide you with the full functionality of our products and services, we may from time to time provide other affiliates (who are involved in communications, social media, technology or cloud businesses) or our third party service providers (our mailing stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers, agents acting on behalf of SPY) [affiliates and/or other third parties] (collectively, "" third-party service providers”) to disclose your personal information. Such third party service providers may process your personal information on behalf of SPY or for one or more of the above. If you no longer wish to allow us to share this information, please contact us at spy1@lff.cn.

 

Sharing information with our group's ecosystem companies

 

SPY has partnered with a cool group of companies that together make up the SPY ecosystem. SPY Ecosystem Corporation is an independent entity invested and operated by SPY and is an expert in these fields. SPY may disclose your personal information to SPY Ecosystem Companies in order to provide you with and improve exciting products and services (including software, hardware) from SPY Ecosystem Companies. Some products and services are still under the SPY brand, but other products may be under their own branding. From time to time, SPY Ecosystem Companies may share data related to SPY-branded products and services with SPY to provide software, hardware services, and to bring better functionality and user experience. If SPY is involved in a merger, acquisition or sale of all or part of its assets, we will notify you by email and/or by posting a prominent notice on our website of any changes in ownership, use of your personal information, and any information you may have about any choice of your personal information.

 

Share information with others

 

SPY may disclose your personal information without further consent when required by applicable law.

 

 

Information that does not require consent

 

We may share anonymous information in aggregated form with third parties (such as advertisers on our website) for business purposes; we may share general usage trends of our services with them, such as when purchasing certain products or engaging in certain transactions The number of customers in a specific group of people. For the avoidance of doubt, SPY may collect, use or disclose your personal information without your consent to the extent and to the extent expressly permitted by local data protection laws (such as to comply with a subpoena) and when we may in good faith believe Disclose your information without your consent when disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

 

security

 

SPY's Safety Measures

We are committed to keeping your personal information safe. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place a process of reasonable physical, electronic and managerial measures to protect the information we collect from your products and the SPY website. We will take all reasonable steps to protect your personal information.

 

Your personal information is all stored on secure servers and protected in a controlled facility. We classify your data according to importance and sensitivity and guarantee the highest level of security for your personal information. We guarantee that employees and third-party service providers who access this information to help provide you with products and services have strict contractual confidentiality obligations, and failure to meet these obligations will result in disciplinary action or termination. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.

 

We will take all feasible measures to protect your personal information. However, you should be aware that use of the Internet is not always secure, and therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions over the Internet.

 

what can you do

 

You can play a role in protecting the security of your personal information by not disclosing your login password or account information to anyone unless that person is duly authorized by you.

SPY is not responsible for security omissions caused by third parties accessing your personal information due to your failure to keep it private. Notwithstanding the foregoing, you must notify us immediately of any unauthorized use of your account by any other user of the Internet or any other breach of security.

Your assistance will help us protect the privacy of your personal information.

retention policy

We will retain personal information as long as it is necessary to achieve the purpose for which it was collected, or to comply with applicable laws or requirements. We will no longer retain personal information, or will delete it, as long as it can be reasonably inferred that the purpose for which it was collected would not be fulfilled by retaining the personal information, and the retention is no longer necessary for legal, dispute resolution, enforcement of our agreements, or other business purposes. A means of associating personal information with a specific individual.

 

Access other features on your device

 

Our apps may access certain features on your device, such as Wi-Fi network status, among other features. This information is used to allow these applications to run on your device and to allow you to interact with them. At any time, you can revoke permission by closing the application at the device level or by contacting us at spy1@lff.cn.

 

You can control your information

control settings

SPY acknowledges that everyone has different privacy concerns. Therefore, we have provided some examples of the various ways SPY provides you with options to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings:

 

Turn location access on or off;

log in or out of your SPY account;

 

Turn on or off other services and features that handle sensitive or personal information.

If you have previously consented to our use of your personal information for the above purposes, you can change your decision at any time by contacting us in writing or by sending an email to spy1@lff.cn.

 

Access, update or correct your personal information

 

You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before we can process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time period required by applicable data protection law. We generally provide these services free of charge, but reserve the right to charge a reasonable fee for your data access request.

If you wish to request access to the personal data we hold or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible by writing or emailing the email address provided below. Email: spy1@lff.cn .

withdraw consent

You may withdraw your consent to the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This can be done via spy1@lff.cn. We will process your request within a reasonable time after your request and will not collect, use and/or disclose your personal information thereafter in accordance with your request.

Please be aware that there are certain legal consequences to your withdrawal of consent. Depending on the extent to which you withdraw your consent to have us process your personal information, this may mean that you cannot enjoy SPY's products and services.

Transfer personal information outside your jurisdiction

If we need to transfer personal information outside your jurisdiction, whether to our affiliates (in communications, social media, technology and cloud businesses) or third-party service providers, we will do so in accordance with the applicable The law is carried out. In particular, we ensure that all such transfers meet the requirements of applicable local data protection laws by implementing appropriate safeguards.

 

SPY may process or back up your personal information using overseas facilities operated and controlled by SPY. Currently, SPY has data centers in Beijing, the United States, Germany and Singapore. These overseas jurisdictions may or may not have data protection laws similar to those of your home jurisdiction. We may transfer and store your personal information to our overseas facilities. However, this does not change all of our commitments to protect your personal information in compliance with this Privacy Policy.

 

Other regulations minor

 

We believe it is the parent's responsibility to monitor children's use of our products and services. However, our policies do not require obtaining personal information from minors or sending any promotional materials to such groups of people. SPY does not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to SPY without their prior consent, please contact us to ensure that such personal information is deleted and that the minor unsubscribes from any applicable SPY services.

 

priority

 

If you agree to the applicable User Agreement and there is an inconsistency between such User Agreement and this Privacy Policy, such User Agreement will govern.

 

Updates to Privacy Policy

 

We conduct periodic reviews of this Privacy Policy and we may update this Privacy Policy to reflect changes in our information practices. If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified in your account) or by posting it on all SPY websites or via your mobile device so you can learn about the information we collect and how we use it information. Such privacy policy changes will apply from the effective date specified in the notice or website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Products and Services on the Website, mobile phone and/or any other device will be deemed acceptance of the updated Privacy Policy. We will ask for your consent again when we collect more personal information from you or when we wish to use or disclose your personal information for a new purpose.

 

 

sign in

Depending on your jurisdiction, you can log in to our website using the login service provided by Facebook Connect or Open ID. These services will verify your identity and give you the option to share certain personal information with us (such as your name and email address) to pre-fill our registration form. Services such as Facebook Connect allow you to choose whether or not to publish information about your personal activities on this website on your profile page for sharing with others on the web.

SPY technology co., Ltd

NO.9 Yongcheng North Rd, Xiaolan Industrial Base,PRC,528415

 

Thank you for taking the time to understand our Privacy Policy!